• Check to see if your school district accepts payments through ParentOnline
• All future communication for any services needs a valid e-mail address.

• E-mail sent may have automatically been removed or moved to your junk mail box because of your mail box settings. It is very important on your behalf to check your mail settings.
• E-mail address given during registration might not be correct. Please login and check to see if you have given the correct e-mail address by clicking the 'My Profile' link.
• If both the above reasons are not applicable, please contact us at customercare@parentonline.net  
• After you have followed the previous steps and you still don't receive your confirmation e-mail, please contact your e-mail provider about possible e-mail difficulties.

• Please use the 'Contact Us' link on the ParentOnline home page and write to us providing the e-mail address you registered with.

• Click on the 'Forgot Password' link.
• Provide your PIN number and answer to your secret question to reset your password.

• Please use the 'Contact Us' link on the ParentOnline home page and write to us providing your valid e-mail address.

• Make sure you select the correct school which your students are attending.
• You should have valid student ID's for all of your students.

• Make sure once again correct student Id is entered and correct school is selected.
• If you are still unable to add please contact us at customercare@parentonline.net

• When you add a student using the 'Add Student' link, if that student is in a joint account at the school then all students associated with that account are automatically added.
• If your student's school records change to be a joint account, the other student(s) will be added automatically. Please work with your school to ensure these records are correct and up to date.

• ParentOnline accepts only payments by Credit/Check cards with the Visa or MasterCard logo.

• Payments can be set up as either one-time or automatic.

• You can make a payment using a credit/check card by either entering the details or by selecting one of your saved cards from 'My Cards'.

• ParentOnline charges your card and provides transaction information immediately.

• Payments made online will generally be available to your student at the school within 2 to 24 hours.

• The ParentOnline site requires coordination with your school district for payment and sales information. All payment and sales data should be on the site within 24-48 hours after the transaction.

• Automatic payment is designed for users who like to replenish their student's cafeteria account whenever the balance falls below a specified amount.
• To set up an automatic payment:
  • You have to save a valid credit/check card to your account.
  • On 'Automatic Payment', select the student, the credit/check card to be billed, the payment amount and the minimum balance amount.

• The payment will not be approved and you will receive an e-mail specifying the reasons.

• When a payment is made, whether it is a One-Time or an Automatic payment using credit/check card, if it fails we will remove all the automatic payment settings associated with that failed credit card.
• If any of your students' cafeteria accounts are combined by your school, and any automatic payments are affected as a result, some settings may be removed automatically. You will be notified of this by e-mail and may need to re-enter automatic payments for your students.

• Many school districts award a bonus amount for payments made to a student cafeteria account if it exceeds a particular amount. Please check with your school district to see if they participate in this program and for the amounts.

      Minimum and Maximum amounts

• Most school districts accept online payments for school cafeteria accounts only within a specified range. Please check with your school district for these amounts.

• For every transaction, whether it is One-Time or Automatic, ParentOnline charges a percentage of the total amount paid (not including any applicable bonus amount.) Some school districts may pay these fees on your behalf.

• If it is stored in your 'My Cards' it will be removed.
• You will not be able to use this card again until the problem has been resolved.
• Any Automatic payments using this credit card will be removed.

• All credit card information is encrypted. We make sure our systems are reliable and secure to thwart off any attacks of identity theft.
• We maintain very strict security features, even our own employees do not have access to your credit card or password information. This data is encrypted at the very beginning, when it is sent to be stored in our system.